Contact us
The Ribbonhk customer support team is dedicated to providing swift, technical, and reliable assistance for all your hardware, tool, and equipment inquiries.
Contact Information
- Customer Service Email: [email protected]
- Official Website: ribbonhk.com
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Support Categories
- Technical & Product Inquiries: Questions regarding tool specifications, material compatibility, dimensions, or operational suitability.
- Order Tracking & Shipping: Real-time dispatch status, tracking updates, or payment confirmation assistance.
- After-Sales & Warranty Claims: Reporting damaged goods, incorrect items, missing hardware, or initiating a Return Merchandise Authorization (RMA).
- Feedback & Catalog Suggestions: Sharing ideas on new hardware additions, site usability, or service improvements.
Response Time Commitments
- Standard Business Hours (Weekdays, 9:00–18:00 GMT): All email inquiries are reviewed and answered within 2 hours.
- After Hours, Weekends & Holidays: Messages are prioritized and answered by 9:30 AM on the next business day.
Tips for Expedited Service To help our technical team route your ticket efficiently, please format your email subject line as follows:
[Inquiry Type] - [Order Number] (Example: Order Support - #RBK1001)
Ticket Escalation If your ticket remains unresolved 24 hours after your initial contact, please reply directly within the same email thread. Your ticket will automatically escalate to a senior supervisor for priority review.