Service policy

1. Overview & Acceptance of Terms

This website (ribbonhk.com) is operated by Ribbonhk ("we," "us," or "our"). By accessing or using our Site, purchasing hardware tools, repair materials, automotive equipment, or home utility accessories from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional policies referenced herein or available via hyperlink.

2. Store Eligibility & Product Scope

By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your jurisdiction. Ribbonhk supplies workshop tools, adhesives, automotive care items, and specialized home maintenance gadgets. You agree not to use our products or services for any illegal, unauthorized, or dangerous purpose.

3. Product Specifications & Pricing Accuracy

Prices and availability for our products are subject to change without prior notice. While we endeavor to present colors, dimensions, and product specifications as accurately as possible, we do not warrant that all content is completely error-free. In the event of a typographical or pricing error, Ribbonhk reserves the right to correct the information or cancel unfulfilled orders prior to shipment with a full refund.

4. Order Processing, Billing & Cancellation

An order confirmation is issued upon successful payment authorization. We reserve the right to refuse, limit, or cancel any order placed with us (e.g., due to suspected fraud, stock limitations, or delivery address errors). If an order is canceled after payment has been processed, a full refund will be credited to your original payment method. You agree to provide current, complete, and accurate purchase and account information for all orders placed at ribbonhk.com.

5. Prohibited Conduct

You are strictly prohibited from using the Site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To infringe upon or violate our intellectual property rights or the rights of others.
  • To upload malicious code, viruses, or tracking scripts that disrupt Site performance.
  • To submit false, misleading, or fraudulent order details or chargeback claims.
  • To harvest or track the personal information of other users.

6. User Accounts & Security

If you register an account on ribbonhk.com, you are responsible for maintaining the confidentiality of your credentials and restricting unauthorized access to your account. You agree to notify us immediately at support@ribbonhk.com of any security breach or unauthorized activity.

7. Intellectual Property

All content on ribbonhk.com—including text, graphics, logos, product images, software scripts, and layout designs—is the exclusive property of Ribbonhk and protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, modification, or distribution is strictly prohibited.

8. Limitation of Liability & Safety Disclaimer

To the maximum extent permitted by law, Ribbonhk shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or from the improper operation, storage, or application of tools, adhesives, or hardware purchased from us. Users are required to follow manufacturer safety guidelines, wear protective equipment, and exercise caution when handling sharp tools, chemical compounds, or power equipment.

9. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

10. Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service by posting revisions directly to this page. Continued use of or access to ribbonhk.com following the posting of changes constitutes acceptance of those revisions.

11. Contact Information

Questions regarding these Terms of Service should be directed to our customer support team: