Shipping policy
1. Dispatch Timelines
Orders are verified, packed, and dispatched within 1 to 3 business days (Monday through Friday). You will receive an automated tracking link via email upon shipment.
2. Domestic & Global Freight Options
| Shipping Tier | Flat Rate | Free Shipping Condition | Delivery Window |
| Standard Ground Delivery | $5.99 | FREE for orders $39.99+ | 15–20 Business Days |
| Priority Courier Dispatch | $15.99 | Fixed Rate | Priority Processing |
3. Customs & Import Duties
International packages may be subject to import taxes or customs clearance fees set by your local customs office. These charges are the sole responsibility of the recipient.
4. Delivery Inquiries
For delayed packages or transit updates, contact support@ribbonhk.com with your order number.